Shipping & Returns
Shipping
All online orders are processed within 1-2 business days and are shipped with Australia Post between Monday to Thursday. We currently ship within Australia only via standard shipping. Shipping rates are $10 for orders under $150 or FREE for orders over $150 (excluding bulky items).
Returns
At VICI we want you to be happy with your purchase, we offer returns within 30 days of receiving your order. Full priced items are eligible for exchange or refund, however, sale items are eligible for exchange or store credit only. Items must be in their original conditions, unworn, unwashed and unsoiled with the original tags and packaging.
To return your item/s, please:
- Complete the returns form included in your delivery. If you have not received one you can download it here - Return Form
- Securely pack your items in their original packaging, ensure tags are still attached and the item is in its original condition.
- Post the item along with the returns form to us at: 9/178 Redland Bay Rd, Capalaba QLD 4157.
- Ensure to keep the tracking number for your return, we endeavour to process returns as quickly as possible
Please note that is it the customers responsibility to cover the return shipping costs. Should you choose to receive an exchange, VICI will cover the shipping costs to post the new item to you.
Damages
Manufacturing faults are rare, but if you receive a product or garment with a fault please email us at hello@vici.com.au.
To receive a refund or exchange, please:
- Leave all original packing and tags attached.
- Take clear photos of the product faults and include them in your email.
- We will review your claim and upon approval a full refund or exchange will be provided, depending on stock availability. On some occasions we may request that the item be returned to us before approval.
Need more help? Email us at hello@vici.com.au.