Where are you located?

Our retail store and offices are based in sunny Brisbane, Australia. Come visit us at, 236 Old Cleveland Rd E, Capalaba QLD 4157

 

    What fabric are my Vici Swimwear garments made of?

    Our fabrics vary depending on the swimwear garment and its purpose. We use the fabrics Duro4, Polyester and Lycra for our garments, please check individual product descriptions to see what fabric your swimwear is made from.

     

    What is Duro4?

    Duro4 is an Italian polyester fabric that is exclusive to Vici swimwear. It is specifically designed for chlorine and salt water resistance. It also provides flexible movement in all directions, with a high end deluxe finish for a stylish look and feel that is perfect for swim, surf and gym.

    Duro4 is a chlorine resistant fabric that is best suited to swimming pool water calibrated at 1.0ppm Free Chlorine.

     

    How do I wash and take care of my Vici swimwear?

      To keep our garments as fresh and bright as the day they arrived, it is important to look after them to extend their life.

      After every use rinse your swimwear in fresh water. Do not roll up or store wet. Dry your swimwear in the shade. Avoid contact with sunscreens, perfume and tanning products. These will mark and damage your swimwear.  Avoid spa baths as the heat and chlorine may damage the fabric. Contact with rough surfaces can cause wear and tear to your swimwear.  Do not dry clean, iron, tumble dry or bleach them.

      Less time spent doing washing and better for the environment too. Win-win!

      Please note that exposure to excessive chlorine will deteriorate your swimwear, resulting in bleaching and will destroy the fabric and stitching of the garment. 

       

      Where do you ship?

      We currently ship to Australia only.

       

      Why do you only ship to Australia?

      Unfortunately shipping to most places is expensive and unreliable. We are working on expanding shipping in the future, so keep an eye out! For updates on where we deliver and more information please check our Shipping & Returns page. 

       

        How long will it take for my order to arrive?

        All that is dependent on where you live and how far away you are from are our warehouse. It takes about 1–2 business days for your online order to be processed and shipped. For more information please check our Shipping & Returns page.

         

        Can I return or exchange products?

        If the product you purchased does not fit, is faulty or you don’t love it as much as you had hoped please check our full return policies for more information.

        The item must be in its original condition, unworn, not washed or soiled and have all original tags and packaging.

         

        How do I figure out my size?

        We are so glad you asked! Please check our Sizing Guide for reference. Alternatively, you can email us at sales@vici.com.au for more help, or you can visit us in-store and we can help you find the perfect fit.